The creation and use of My Dacia are subject to compliance with the present terms and conditions of use ("MY Dacia T&C").
The applicable General Terms and Conditions of Use (hereinafter “T&Cs”) govern the access or use of the Website and the Application made available by RENAULT sas with the capital of 533 941 113 € whose registered office is 122-122 bis avenue du Général Leclerc 92100 Boulogne-Billancourt, registered in Registry of Commerce of Nanterre under No 780 129 987 (hereinafter "RENAULT").
RENAULT reserves the right to amend and/or update these T&Cs at any time and without prior notice to Users. Amendments will be effective upon RENAULT’s posting of such updated T&Cs.
The governed T&Cs are those in effect at the date of connection and use of the Application and/or Website by the User, whom continued access or use of the Services after such posting constitutes his consent to be bound by the T&Cs as amended.
YOU ARE REQUIRED TO READ CAREFULLY THESE TERMS BEFORE AGREEING ON IT WHETHER IN THE APPLICATION OR IN THE WEBSITE AND ACCESSING OR USING THE SERVICES
For the purposes of this document:
"Application" or “MYD App” refers to the software application “My Dacia” edited and provided by RENAULT, giving access to the Services. The Application also includes Content, software, programs, tools (programming, navigation, etc.), databases, operating systems, documentation and all other elements and services that compose it, updates and new versions that can be made to the Application by RENAULT.
"Content" means, without limitation, the structure of the Application and/or Website, editorial content, drawings, illustrations, images, photographs, graphic charters, trademarks, logos, acronyms, company names, audiovisual works, multimedia works, visual content, audio and sound content, as well as any other content present within the Application and/or the Website.
"Services" refers to the various features and services offered within the Application and/or the Website.
"Service Contract" refers to General Terms and Conditions of Sale of Connected Services.
"User" or "You" refers to a prospect or current Renault customer who has downloaded the Application and/or is browsing the Website for his own use, for strictly personal and non-commercial, non-profit and direct or indirect use.
"Vehicle" refers to any vehicle of the Dacia brand.
“Website” or “MYD Web” refers to the set of data and information available on the internet at the single following address : www.dacia.co.uk
MYD App enables User to simplify the use and keep control of his Vehicle, save time and reassure.
Accessibility to all or part of the Services depends on (i) the Vehicle model, (ii) the type of connectivity within the Vehicle, (iii) valid subscription of a Service Contract and (iv) Vehicle’s first registration.
Subject to accessibility criteria referred to above, a range of connected and non-connected Services are available.
The Services shall be as follows:
Specific Services for EV’s:
This list is not exhaustive and may be modified at any time by RENAULT without any liability.
MYD Web enables User to :
The Application is accessible on a compatible mobile phone, and tablet with limited display resolution.
It can be downloaded free of charge on the User's Apple iOS and/or Android device from Apple's Apple Store and Google's Google Play Store platforms.
1. In order to access to the Services, the User must register for and maintain an active personal user Services account.
When first using MYD App and/or MYD Web, the User is required to create an account by means of the registration form.
Once the account completed, the User will be required by email to validate his registration.
Access to the Services is made by completing e-mail address and password.
If the account is inactive for a period of three (3) years, the User account is closed.
2. In order to facilitate and speed up the integrated purchase of goods and/or services remotely in MYD App by dematerializing its payment card in its MYD App, the User has the option, from MYD App, to add in its profile one or more payment cards (excluding certain categories such as American Express cards) by filling in its card data necessary for registration.
The addition and/or deletion of a payment card is at the User's discretion, from the personal profile in MYD App.
The integrated payment service is operated by WORLDPAY (UK) LIMITED registered under n°07316500, WORLDPAY LIMITED registered under n°03424752 and WORLDPAY AP LTD registered under n°05593466, three companies incorporated in the United Kingdom and whose registered office is located at Walbrook Builing, 25 Walbrook, London EC4N 8AF (together "Worldpay"), payment service provider partner of RCI, a subsidiary of RENAULT.
For the purpose of authenticating the payment card provided by the User, a direct debit authorisation for 2 euros is immediately made by Worldpay to the User's bank.
Depending on the operating procedures of the User's bank, a debit/credit transaction may be made to the User's account.
After verification of the authentication of the payment card, the procedure for registering the payment card in the User's profile is finalised.
Vehicle Connectivity
Using the Services and features of the Application requires that your mobile device and vehicle have the functional capabilities and operational availability of the mobile phone network.
Vehicle Pairing
The interconnection between the mobile phone on which the Application has been downloaded and the User's Vehicle takes place by the prior identification of the Vehicle in the User's account.
Several Vehicles shall be registered in the same User account.
Optimised access to Services requires:
1. activation of mobile phone's geotracking,
2. pairing vehicle and mobile phone (through the activation code for electric vehicles)
The MYD Application allows Users, owners of electric vehicles, to locate charging points and find out about their availability, in order to carry out charging sessions for their electric vehicle battery with integrated and simplified payment methods.
Terms of use of the service: purchase of a Mobilize Charge Pass from RCI
To benefit from the "Mobilize Charge Pass" service, the User must enter an electric vehicle in his profile.
The User must purchase a "Mobilize Charge Pass" from RCI BANQUE S.A., a public limited company, registered with the Paris Trade and Companies Register under number 306 523 358 and having its registered office at 15 rue d'Uzès - 75002 Paris, a subsidiary of RENAULT, and after acceptance of the General Terms and Conditions of Sale of RCI BANQUE SA.
Payment for the Mobilize Charge Pass is made using the payment card indicated in the User profile.
Failing this, the User is invited to redirect to his profile to fill in and save his payment card data.
The Mobilize Charge Pass is sent to the postal address provided by the User in the purchase process.
Service activation procedure
To be able to use the "Mobilize Charge Pass" service, the User must activate his Mobilize Charge Pass from MYD App at the company operating the service: PLUGSURFING GmbH, a company under German law, registered under number RB 143142B and having its registered office at Weserstr 175, 12045 Berlin, Germany.
Activation of the Mobilize Charge Pass will result in the User's referral to PLUGSURFING. Activation implies the User's acceptance of PLUGSURFING's General Terms and Conditions of Sale, which will govern each charge session purchase made via MYD App.
Integrated charging process and payment terms
Once the Mobilize Charge Pass has been activated, the User may charge the battery of his electric vehicle at the terminals referenced by the PLUGSURFING partner, under the conditions and according to the terms and conditions defined in the PLUGSURFING General Terms and Conditions of Sale.
It is understood that, taking into account the technological advances made on the successive generations of on-board multimedia systems, in case of any discrepancy between the data relating to the charging stations indicated in the multimedia screen and those appearing in MYD App, the latter shall be those to be considered by the User. Where applicable, the User acknowledges and agrees that this possible discrepancy shall not jeopardize the proper functioning of the multimedia system equipping his vehicle.
RENAULT grants the User a personal, non-exclusive, revocable, non-transferable, non-transferable, worldwide and free right to use the Application, Content and Services solely for the User's own purposes in connection with the Use of the Application and Services, to the exclusion of any other purpose.
The User is strictly prohibited from accessing and/or using the software components of the Application.
The User does not acquire any rights in the Application, Content and/or Services other than those granted herein.
User’s obligations
The User undertakes to:
- download the Application on its equipment exclusively for personal and non-commercial use;
- not to reproduce, even temporarily and/or partially, the Application and/or the Content, by any means and in any form;
- not to use any software or processes designed to copy the Content;
- not to adapt, modify, translate, transcribe, compile, decompilation, assemble, disassemble all or part of the Application and/or Website, Services and/or Content;
- not to export the Application and/or the Website and/or merge it with other computer programs;
- to inform RENAULT if he is aware of an act of piracy and/or an illegal or non-contractual use of the Application and/or Website and/or its Content;
- to only download within the Application elements related to his Vehicle and/or not being inconsistent with good morality and public order (such as but not limited to racial, pornographic or sexual content)
RENAULT undertakes to make its best efforts to secure access, consultation and use of the Application and/or the Website.
The Application is accessible continuously, except in the event of force majeure or the occurrence of an event beyond RENAULT's control, and subject to any breakdowns and maintenance interventions necessary for the proper functioning of the Application and/or the Website
To the extent permitted by applicable laws and regulations,
RENAULT assume any liability for the use of the Application and/or Website and make any warranty, express or implied, with respect to the speed, performance or quality of the Application and/or Website. Access to the Application and/or Website may be temporarily and periodically suspended for technical reasons; for example, by reason of, but not limited to, technical and other interventions carried out on RENAULT's systems to ensure the proper functioning of the Services or their improvement (maintenance, software updates of systems, etc.), or malfunctions of telecommunications systems attributable to telephone network operators.
RENAULT will take all reasonable measures to correct these disruptions without delay or to facilitate their correction.
Access to and use of the Application and/or Website is at the User's own risk. The User is responsible for taking all appropriate measures to protect its own data and/or software stored on his mobile phone and tablet against any breach.
In any event, RENAULT will be released from any liability:
-in the event of non-compliance by the User with these T&Cs;
-in the event of a malfunction of the Application and/or Website due to a cause, voluntary or involuntary, attributable to the User or attributable to a third party or to a malicious act, software, smartphone/tablet, interface or any other product or supply of the User;
-in the event of malfunction and/or failure of the User's communication network, whatever the cause;
-in case of any direct or indirect damage arising from the use of the Application while driving.
-in the event of download by the User, which would be contrary to public policy or morality, or in violation of any of the above restrictions
In the context of the use of this site/application, your personal data is processed under the conditions detailed in Renault's personal data protection policy, accessible here
The Application and the Website are protected by intellectual and/or industrial property rights.
The photographs, texts, slogans, drawings, images, animated sequences with or without sound, as well as all works integrated into the Services, are the property of RENAULT or third parties having authorized RENAULT to use them.
Any reproduction, representation, use or modification, by any means whatsoever and on any medium whatsoever, of all or part of the Application and/or the Website, without having obtained the prior authorization of RENAULT, is strictly prohibited and constitutes an infringement offence.
The designations MY RENAULT (name of the app and the website) and RENAULT, the names of the vehicle models offered by RENAULT, slogans and logos are, unless otherwise indicated, trademarks registered by RENAULT or third parties having authorized RENAULT to use them.
The reproduction, imitation, use or affixing of these trademarks without the prior authorization of RENAULT or their respective owners constitutes an infringement offence.
The User may not copy, modify, reproduce, in whole or in part, in any form whatsoever, the information and elements appearing on the Services, nor intervene on the Services, nor act in a manner that infringes the intellectual property rights of RENAULT and third parties who have authorised RENAULT to use them.
The T&Cs, the Content and all rights and obligations generated in connection with the use of the Application and/or the Website or relating thereto are subject to French Law and are interpreted and applied in accordance with it.
Any dispute relating to the access and use of the Application and/or the Website must first be the subject of an attempt at amicable settlement between the parties before being submitted to the Courts of the jurisdiction of Nanterre to which the parties attribute exclusive jurisdiction, notwithstanding the plurality of defendants or claims for compensation from third parties.
No waiver
The fact that one of the parties does not invoke a clause of these T&Cs shall not be interpreted as a temporary or definitive waiver of the benefit of the provision in question which will remain in force.
Nullity of a clause
If one or more provisions of these T&Cs are declared invalid, void or unwritten pursuant to applicable regulations, changes or following a final decision of a competent court, the other provisions shall remain in full force and effect.
Force Majeure
Expressly are considered as cases of force majeure, in addition to those usually retained by the applicable national jurisprudence, governmental and legal restrictions and modifications, computer failures and telecommunications blockages, failure of servers and any other case beyond the express control of RENAULT.
July 2021