Your personal data is processed by Renault UK Ltd and its dealer network (hereinafter "RENAULT" or "we") in their capacity as joint controllers for the management of your customer account and direct marketing. 
 

Renault UK Limited is located at The Rivers Office Park, Denham Way, Maple Cross, Rickmansworth WD3 9YS.  The data protection manager (DPM) can be contacted via Renault Customer Relations.  

Customer Relations
Renault UK Ltd
The Rivers Office Park
Denham Way, Maple Cross
Rickmansworth
Hertfordshire
WD3 9YS  

The list of the dealer network and their contact details are available at www.dacia.co.uk/find-a-dealer.html

Renault SAS also processes your personal data to manage services connected to your vehicle. Renault SAS is located in France at 13/15 Quai le Gallo 92100 Boulogne-Billancourt. The contact information for its data protection officer is as follows: Renault SAS, Legal Department – Data Protection Officer, 13/15 Quai le Gallo 92100 Boulogne-Billancourt and dpo@renault.com.

We collect your personal data when you complete a form on our website and when you contact us by email, phone, live chat or via any other means. We can also obtain additional information about you from other companies within our Group, in particular.

Your personal data are used for the following reasons:

- Managing your requests (for information, test drives, appointments, quotes, prices, etc.)

Legal basis: this processing is justified by the pre-contractual relationship arising from your request.

- Manage your MY Dacia user account

Legal basis: this processing is justified by the performance of the agreement you have entered into with us.

- Manage your complaint

Legal basis: this processing is based on our legitimate interests (improving our products and services, and preventing legal claims).

- Managing your participation in game contests

Legal basis: this processing is justified by the performance of the agreement you have entered into with us (accepting the contest rules).

- Requesting you to respond to customer satisfaction surveys and studies on our existing products and services.

Legal basis: This processing is based on our legitimate interests (improving our products and services).

- Requesting you to respond to studies as part of developing new products and services

Legal basis: This processing is based on our legitimate interests (improving our products and services).

- Sending customised advertisements to you (with your agreement when regulations so require), in particular news on our products, special offers, and invitations to events or contests

Legal basis: this processing is based on your consent and/or our legitimate interests (providing you with relevant information).

- Monitoring the quality and continuous improvement of our products and services, in particular by using advanced data analysis technologies

Legal basis: this processing is based on our legitimate interests (improving our products and services).

- Performing research and development activities

Legal basis: this processing is based on our legitimate interests (improving our products and services).

- Monitoring our activities (reporting)

Legal basis: this processing is based on our legitimate interests (measuring the performance of our activity and improving our products and services).

- Answering any questions you may have on the exercise of rights relating to your personal data (see the section on "your rights")

Legal basis: this processing is based on our legal obligations and involves checking your identity in particular.

Whenever we send you promotional messages or display such messages, our objective is to send you the most relevant advertisements and offers possible, tailored to your needs or that are likely to actually interest you. Based on your personal data (those you provide to us directly and those we obtain from our partners, as well as those we collect through automated processes when you visit our websites or use our mobile applications), we develop a profile that enables us to assess and predict your personal experiences and/or interests for our products and services as accurately as possible. Knowing you better means we can offer you the most suitable products and services to serve you better.

Generally speaking, we undertake to collect only the personal data necessary to each of the purposes for which we process your data.

Accordingly, the mandatory nature of the answers is indicated in the collection form. Those answers are necessary to respond to your requests or to comply with our legal or regulatory obligations. If you do not wish to provide mandatory data, we will be unable to process your request. The other information is intended to get to know you better, in particular to send you customised advertisements and is therefore optional. You are free not to provide such information.

In accordance with regulations, we undertake to keep your personal data for the term necessary to fulfil the purposes.

In order to calculate the data retention periods, we rely on the following criteria in particular:

- The term of your agreement, if you have entered into an agreement with DACIA or the members of its network,

- The time necessary to process your request or claim,

- The length of time for which your user account has been open (if you have opened one), except in the event of three years of inactivity,

- Your interest in our advertisements,

- The necessity to log your interactions with us, in order to properly manage our commercial relationship,

- Our legal or regulatory obligations.

It may be necessary to archive some of your personal data in order to be able to respond to any legal claims, throughout the prescription period provided for in the applicable legislation.

It may also be necessary to share your personal data with other entities of Groupe Renault, such as RCI and DIAC, and with partners, and when we use service providers, in order to process all or part of your personal data, to the extent necessary to fulfil the tasks entrusted to them (for example, to host our website or the mobile applications, to provide services related to website operation and maintenance, or concerning the dispatch of commercial offers and to conduct surveys).

Whenever possible, these cookies are hosted on servers located in the European Economic Area (EEA). However, as some of our service providers are located in countries outside of the EEA, your personal data may be processed in those countries. Some of those countries may have different personal data regulations compared with those of the European Union. In such a case, (i) we pay particular attention to ensuring that this transfer is carried out in accordance with the applicable regulations and (ii) we put in place safeguards ensuring an adequate level of protection of your data (in particular by using the European Commission's standard contractual clauses). Pursuant to a simple request sent to the address indicated in the What are your rights section, we can provide you with more information on such transfers (in particular the standard contractual clauses of the European Commission).

Lastly, it may be necessary to communicate your personal data to third parties in order to comply with a legal obligation, administrative decision or court ruling.

You have several rights regarding the processing of your personal data:

• A right to access your personal data, i.e. the right to receive a copy thereof
• A right to rectification if your data proves to be incorrect or outdated, which will allow us to comply with our obligation to have current data concerning you     
• A right to erasure (or right "to be forgotten") of your personal data, which may be limited due to our contractual or legal obligations       
• A right to data portability, i.e. the right to receive thepersonal data you have provided to us in a structured digital and commonly used format, and to send it to any other data controller      
• A right to object, provided you have grounds connected with your particular situation, and a right to request the restriction of processing of your personal data, in some cases as provided for by the regulation      
• A right to object to any commercial canvassing (in particular profiling, when it is used), which in particular may be carried out via the unsubscribe link present in each marketing email 
• A right to withdraw your consent at any time for the purposes for which we have collected your consent.  

To exercise any of your rights, you may contact us, using this form, with proof of your identity or by post at:  

Customer Relations

Renault UK Ltd

The Rivers Office Park
Denham Way, Maple Cross
Rickmansworth
Hertfordshire
WD3 9YS 

You can unsubscribe from receiving our mailings at any time by using this form. You can also unsubscribe at any time in the future by using the link that appears in the footer of every email that we send to you.  Finally, you have the right to lodge a complaint with the Information Commissioner’s Office about the processing of your personal data. We encourage you to contact us before making any complaint and we will seek to resolve any issue or concern you may have.

We may also collect technical information about you through automated processes when you visit one of our websites or use one of our mobile applications, in particular your IP address and your browser settings, by means of cookies.

For more information, please read our cookies policy.

We may change this information from time to time. We will inform you and/or seek your consent whenever necessary or required. We therefore recommend that you consult this policy each time you visit our website in order to review the latest version.